Patient Services Representative (FT-Nights)

Bayou City ER & Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Nutex Health is seeking a Patient Services Representative (FT-Nights) to support hospital admissions, discharges, and transfers. You will register patients, collect payments, and coordinate with departments to ensure efficient patient flow while maintaining confidentiality and regulatory compliance.

The role requires strong communication, organizational skills, and the ability to navigate EMR systems. It also includes monthly staff meetings and performance improvement activities, with a focus on

Qualifications

• Minimum of 2 years of experience in a Patient Access/Patient Services role within a hospital, ER, or clinic.
• Proven ability to register patients accurately and explain insurance and billing basics.

Responsibilities

• Greet patients and visitors professionally and direct them to appropriate services.
• Perform accurate patient registration and scheduling in accordance with hospital protocols.
• Maintain patient records and ensure EMR documentation complies with regulations.
• Explain insurance benefits and billing to patients and answer related questions.
• Handle clerical duties: faxing, scanning, telephony, and supplies management.
• Conduct patient exit interviews to gather feedback and aid in improving satisfaction.
• Collect payments based on insurance and hospital self-pay rates and reconcile accounts.
• Help maintain facility cleanliness and order for smooth operations.

Skills

Customer service

Strong communication

Organizational skills

HIPAA compliance

EMR navigation

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Patient Services Representative (FT-Nights) The Patient Services Representative (PAR) plays a crucial role in the hospital’s operational efficiency by ensuring a smooth admission, discharge, and transfer process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the facility, ensuring patients receive the care they need while upholding the standards of the healthcare facility. This position must also comply with all departmental, hospital, governmental, and other healthcare licensing agency regulations related to the Emergency Medical Treatment and Labor Act (EMTALA) and the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications required:

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER or hospital setting is preferred

Essential Job Functions and Responsibilities

1. Front Desk Operations:
   • Greet all patients, guests, vendors in a professional, friendly, and courteous manner. Demonstrate and maintain knowledge of conducting business with customer service principles according to company standards, determining necessary services, and directing patients accordingly.
   • Conduct accurate and complex patient registration and transactions as appropriate and in compliance with company protocols, facilitating efficient patient access with all hospital departments and billing.
   • Maintain logs of patient information, maintain patient records by creating new files, scanning appropriate documentation to the EMR, filing, and discarding in accordance with federal and state regulations.
   • Serves as first line resource for patient questions regarding insurance benefits and billing.
   • Perform clerical duties such as faxing, copying, scanning; Answering, screening, and directing incoming phone calls, and maintaining office supplies.
   • Conduct patient exit interviews to gather feedback, assist with obtaining patient satisfaction reviews, and proactively address and mitigate concerns prior to discharge to improve overall patient experience and retention.
2. Financial Responsibilities:
   • Accurately collect applicable payments—based on insurance benefits and hospital self-pay rates—using cash, checks, or credit cards at the time of service and/or toward outstanding account balances.
   • Enter patient payments into the computer software and provide receipts. Maintain an accurate financial ledger, balance and maintain cash drawer, and perform daily reconciliation of patient accounts.
3. Facility Cleanliness:
   • Assist in maintaining the overall cleanliness of the facility.
4. Communication Skills:
   • Interact courteously with patients, families, physicians, and team members, upholding the company’s core values.
5. Professional Development:
   • Attend monthly staff meetings and engage in performance improvement activities.
6. Other Duties:
   • Perform any job related to the registration and patient access process.
   • Assist management with additional tasks or projects as assigned.

Nonessential Job functions:

• Support patient care areas by ensuring appropriate supplies are stocked.
• Assist with patient restraint procedures and documentation as needed.
• Remain flexible with staffing patterns, and staffing conflicts that may include participating in temporary assignments.

Job Competencies:

• Proficient in navigating and utilizing Electronic Medical Records (EMR).
• Understanding and compliance with Hospital Policies and Procedures.
• Commitment to ongoing education and professional development.

Physical Requirements:

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility.
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance.
• Occasional: Climbing, Kneeling, Distinguishing colors.
• Rarely: Exposure to electric shock and confined spaces.

Work Environment:

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious material.
• Adhere to and demonstrate knowledge of policies, procedures, and regulations pertaining to infection control, hazardous materials, fire safety, emergency preparedness, and safety.

#ray10 Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.

Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.