Patient Service Representative (Mid Shift)

Jacksonville ER; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Jacksonville ER hires a Patient Service Representative (Mid Shift) to manage patient check-in/out, verify demographics, collect payments, and maintain a welcoming front desk. You will work with EMR systems, support scheduling in ER settings, and uphold confidentiality and safety standards in a busy emergency center.

The role requires a high school diploma and at least 2 years in a Patient Access/Registration role in hospitals, ERs, or clinics.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 2 years of experience in a Patient Access/Registration role in a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: greet patients, determine services, collect demographics, verify signatures, and manage inquiries.
• Financial Responsibilities: collect payments (cash, checks, credit cards) and reconcile patient accounts.
• Facility Cleanliness: assist in maintaining cleanliness of patient areas and restrooms.
• Communication Skills: interact courteously with patients, families, physicians, and staff while upholding values.
• Professional Development: attend monthly staff meetings and participate in performance improvement activities.
• Other Duties: assist management with additional tasks or projects as assigned.

Skills

Front desk operations

Communication skills

EMR familiarity

Team collaboration

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Patient Service Representative (Mid Shift)The **Patient Services Representative (PSR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.**Qualifications required*** High School Diploma or equivalent* Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred**Essential Job functions and responsibilities**1. **Front Desk Operations:*** Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:*** Collect payments via cash, checks, and credit card for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:*** Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:*** Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:*** Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:*** Assist management with additional tasks or projects as assigned**Nonessential Job functions:*** Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies*** Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:*** Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:*** OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials#ray10Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.### RequirementsGeneral Job Requirements