Patient Service Representative

Nutex Health, Inc.; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Nutex Health, Inc. in Jacksonville ER & Hospital is seeking a Patient Access Representative to ensure smooth check-in and check-out processes.

This role requires strong communication, organization, and a commitment to patient confidentiality and safety within the Emergency Center. Responsibilities include front desk operations, cash collection for co-pays, maintaining patient logs, EMR navigation, and collaboration with physicians and staff.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years in a Patient Access Representative role in a hospital/ER/clinic.
• Experience with ER registration, admitting, and scheduling preferred.

Responsibilities

• Greet patients and guests with a cheerful demeanor and direct them to services.
• Collect demographic information and obtain signatures for billing accuracy.
• Maintain patient information logs and handle phone inquiries professionally.
• Manage office supplies and keep a clean, welcoming environment.
• Collect co-pays and reconcile patient accounts daily.
• Assist with patient flow and coordination with ER staff.

Skills

Front desk operations

EMR proficiency

Cash handling

Patient communications

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Patient Service Representative## Patient Service RepresentativeApply: Jacksonville ER & Hospital: Full time: Posted Yesterday: JR100606Patient Service RepresentativeThe **Patient Access Representative (PAR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. **Qualifications required** * High School Diploma or equivalent* Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred **Essential Job functions and responsibilities**1. **Front Desk Operations:*** Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:*** Collect payments via cash, checks, and credit card for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:*** Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:*** Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:*** Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:*** Assist management with additional tasks or projects as assigned**Nonessential Job functions:*** Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies*** Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:*** Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:*** OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials#ray10Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.