Patient Service Representative (Mid-Shift, Part Time)

Jacksonville ER; Jacksonville (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

Jacksonville ER is seeking a Patient Service Representative for mid-shift, part-time hours. The role focuses on smooth patient check-in and check-out, accurate demographic collection, and billing support in a busy Emergency Center.

The ideal candidate will have at least 2 years of ER or hospital PSR experience, strong communication, and a commitment to confidentiality and patient safety while maintaining a welcoming environment for patients and families.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years as Patient Access/PSR in a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: greet patients, determine needed services, collect demographics, ensure signatures for billing.
• Financial Responsibilities: collect payments for co-pays and balances; reconcile accounts.
• Facility Cleanliness: assist in maintaining clean and welcoming patient areas and restrooms.
• Communication Skills: interact courteously with patients, families, physicians, and staff; uphold core values.
• Professional Development: attend monthly staff meetings and participate in performance improvement.
• Other Duties: assist management with additional tasks or projects as needed.
• Nonessential: stock supplies; assist with patient restraint procedures as required; attend scheduled meetings.

Skills

Effective communication

Organizational skills

Customer service

Confidentiality

Education

High School Diploma or equivalent

Tools

EMR

Job description

Patient Service Representative (Mid-Shift, Part Time)## Patient Service Representative (Mid-Shift, Part Time)Apply: Jacksonville ER & Hospital: Part time: Posted 6 Days Ago: JR100608Patient Service Representative (Mid-Shift, Part Time)The **Patient Services Representative (PSR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. **Qualifications required** * High School Diploma or equivalent* Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred **Essential Job functions and responsibilities**1. **Front Desk Operations:*** Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:*** Collect payments via cash, checks, and credit card for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:*** Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:*** Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:*** Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:*** Assist management with additional tasks or projects as assigned**Nonessential Job functions:*** Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies*** Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:*** Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:*** OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials#ray10