Patient Services Representative - CCP Camp Hill

UPMC; Camp Hill (Cumberland County); On-site; USD 32,000 - 40,000; Full time

Job summary

UPMC Children's Community Pediatrics in Camp Hill is seeking a Full-Time Patient Services Representative to support the office. Weekend and evening hours are required to align with operating hours.

You will greet patients, assist with check-in, collect copays, schedule follow-ups, and help patients navigate the healthcare system while promoting MyUPMC and biometrics registration. HIPAA compliance and insurance verification are essential.

Qualifications

• Two years of experience in a medical, billing, fiscal, or customer service role preferred.
• Experience with personal computer-based applications and office equipment preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or health records systems preferred.

Responsibilities

• Greet patients, assist with check-in, collect copayments, and update information.
• Schedule follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote MyUPMC portal.
• Educate patients on financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

Skills

Customer service experience

Typing skills

Proficient in PC applications

Medical terminology knowledge

Health records systems (Epic, Medipac)

Education

High school diploma or equivalent

Health records systems familiarity

Certification/licensure (Act 31/33/34/73)

Tools

Epic

Medipac

MyUPMC portal

Job description

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Camp Hill.

Weekend and evening availability required to support the hours of operation.

• Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.
• Scheduling: Arrange follow-up appointments and connect patients to services.
• Support: Help patients navigate the healthcare system and provide clear instructions.
• Technology: Register patients in Biometrics and promote MyUPMC portal.
• Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.
• Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Admin Tasks: Handle phone calls, scan records, and perform office duties.
• Completion of high school or equivalent.
• Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.
• Two years of experience in a medical, billing, fiscal, or customer service role preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.

Licensure, Certifications, and Clearances:

• Act 31, Act 33, Act 34, Act 73.

UPMC is an Equal Opportunity Employer/Disability/Veteran