Patient Services Representative - CCP Greater Pittsburgh

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Excellent benefits

Pleasant work environment

Friendly team

Job summary

A healthcare organization in Pittsburgh is seeking a Full-Time Patient Services Representative to enhance patient experiences. Responsibilities include welcoming patients, assisting with administrative duties, and educating them on financial obligations. Prior pediatric experience is preferred. Excellent benefits and a supportive environment await you. Weekend availability is required.

Qualifications

• Prior pediatric office experience strongly preferred.
• Excellent customer service skills essential.
• Ability to navigate new technologies for patient support.

Responsibilities

• Welcome patients upon arrival and promote new technologies.
• Educate patients on copayments and schedule subsequent appointments.
• Assist with administrative duties including medical records scanning.

Skills

Customer service skills

Pediatric office experience

Navigating healthcare systems

Job description

Are you passionate about helping kids be their best selves?

Join our team of Life Changers!

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Pittsburgh.

Weekend availability required to support the hours of operation.

Prior pediatric office experience strongly preferred.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Purpose

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative displays strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities

• Help patients navigate the healthcare system by providing clear and understandable instructions, and provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
• Guide patients through use of self-arrival technology or check-in patients at the desk depending on patient preference.
• Schedule or connect patients to resources to schedule ancillary services at checkout.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Collect copayments and any other applicable patient payments at the point of service.
• Provide a warm greeting for all patients.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Confirm and/or update patient registration information at checkout.
• Appropriately distribute/triage phone calls to other areas and/or clinical providers.
• Schedule follow-up appointments within the practice at checkout.