Patient Services Representative - CCP Cranberry North

UPMC; Criders Corners (PA); On-site; USD 36,000 - 50,000; Full time

Job summary

UPMC Children's Community Pediatrics in Cranberry is seeking a Full-Time Patient Services Representative to support front desk operations and patient flow. You will greet patients, help with check-in, collect copayments, and update information while guiding families to the MyUPMC portal.

Weekend availability is required to support the hours of operation. The role includes scheduling follow-up appointments, verifying insurance, assisting patients with navigation of care, and handling phone calls

Qualifications

• Greet patients and assist with check-in and updates to information.
• Explain and collect copayments and verify basic demographics.
• Guide families to MyUPMC portal for messages and appointments.
• Explain billing responsibilities and help navigate resources.

Responsibilities

• Greet patients, assist with check-in, collect copayments and update information.
• Schedule follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote MyUPMC portal.
• Educate patients on financial responsibilities and connect to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

Skills

Patient interaction

Scheduling

HIPAA compliance

Financial advocacy

Admin tasks

Phone & records

Tools

MyUPMC portal

Job description

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Cranberry.

Weekend availability required to support the hours of operation.

• Patient Interaction:Greet patients, assist with check-in, collect copayments, and update information.
• Scheduling:Arrange follow-up appointments and connect patients to services.
• Support:Help patients navigate the healthcare system and provide clear instructions.
• Technology:Register patients in Biometrics and promote MyUPMC portal.
• Financial Advocacy:Educate patients on financial responsibilities and connect them to resources.
• Compliance:Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Admin Tasks:Handle phone calls, scan records, and perform office duties.