Patient Services Representative

Center for Vein Restoration; Greensboro, Winston-Salem (NC, NC); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Tuition reimbursement

401k Program

PTO + 8 paid holidays

Centers closed for holidays

Opportunity for continued growth &

Job summary

Center for Vein Restoration is seeking a Patient Services Representative in Greensboro, NC. You will greet patients, check in/out, and ensure clinic policies are followed in a HIPAA-compliant, patient-centered environment.

The role emphasizes scheduling, collecting payments, and coordinating with multiple clinics. Training is provided, with a flexible 4-day or 10-hour shift pattern and opportunities for growth within the network.

Qualifications

• Minimum 1 year administrative or customer service experience.
• Must have reliable transportation to clinics that may not be accessible by public transportation.
• Must be able to travel to CVR Clinics.
• Spanish fluency preferred.

Responsibilities

• Patient Service Representatives greet patients in a friendly and professional manner and check in/out
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen
• The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• The Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGen
• Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients

Skills

Administrative experience

Customer service

Medical setting

Travel to clinics

Job description

Job Details: Job Location: NC - Greensboro - Greensboro, NC 27410, Education Level: High School, Salary Range: $18.00 - $19.75 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, Join a Healthcare Team Where You Belong

At Center for Vein Restoration (CVR), our mission is simple but powerful: to improve lives every day. Every patient we care for inspires us to do more, give more, and be more for them and each other. As the nation’s premier physician-led vein center, we combine cutting-edge, outpatient vascular treatments with compassion, integrity, and trust to make a meaningful difference in the communities we serve.

CVR is the place to grow if you're searching for a healthcare role where purpose and work-life balance are valued. With no nights, no weekends, and no on-call requirements, our structured schedule options (think 4-day work week or 10-hour shifts) support a full, rewarding life outside of work. With healthcare jobs near you across 110+ locations, we offer meaningful careers in a collaborative, patient-centered environment.

Our Patient Services Representatives Enjoy:

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• Tuition reimbursement
• 401k Program
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule and Locations:

Monday-Thursday 8:00a-5:00p; Friday 8:00a-1:00p

Responsibilities:

• Patient Service Representatives greet patients in a friendly and professional manner and check in/out
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen
• The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• The Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGen
• Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients

Qualifications: Minimum Requirements:

• Minimum 1 year administrative or customer service experience, preferably in a medical setting
• Must have reliable transportation to clinics that may not be accessible by public transportation
• Must be able to travel to CVR Clinics
• Spanish fluency preferred