Patient Service Representative

Center for Vein Restoration; Glastonbury (CT); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Tuition reimbursement

401k Program

PTO + 8 paid holidays

Bonus eligibility

Job summary

Center for Vein Restoration is hiring for a Patient Service Representative to join our healthcare team. The role supports patient intake, scheduling, billing tasks, and HIPAA compliance across multiple CT locations (Middletown and Glastonbury) with a 6:45am–5:15pm, four 10-hour shift schedule.

Ideal candidates have at least 1 year of admin or patient-facing experience, reliable transportation, and willingness to travel to CVR clinics.

Qualifications

• Minimum 1 year administrative or customer service experience, preferably in a medical setting.
• Must have reliable transportation to clinics that may not be accessible by public transportation.
• Must be able to travel to CVR Clinics.
• Spanish fluency preferred.

Responsibilities

• Greet patients in a friendly and professional manner and check in/out.
• Ensure CVR policies and procedures are distributed and followed by center staff.
• Ensure patient charts are HIPAA compliant and up to date in NextGen/EHR.
• Review scheduling and financial responsibilities and referrals with patients.

Skills

Administrative experience

Customer service

Reliable transportation

Travel to clinics

Education

High School

Tools

NextGen

Job description

CT - Middletown - Middletown, CT 06457

Overview

Salary Range:

$21.00 - $22.00 Hourly

Position Type:

Full Time

Job Shift:

Day

Education Level:

High School

Travel Percentage:

None

Category:

Admin - Clerical

Description

Join a Healthcare Team Where You Belong
At Center for Vein Restoration (CVR), our mission is simple but powerful: to improve lives every day. Every patient we care for inspires us to do more, give more, and be more for them and each other. As the nation’s premier physician-led vein center, we combine cutting‑edge, outpatient vascular treatments with compassion, integrity, and trust to make a meaningful difference in the communities we serve.

CVR is the place to grow if you're searching for a healthcare role where purpose and work‑life balance are valued. With no nights, no weekends, and no on‑call requirements, our structured schedule options (think 4‑day work week or 10‑hour shifts) support a full, rewarding life outside of work. With healthcare jobs near you across 110+ locations, we offer meaningful careers in a collaborative, patient‑centered environment.

Our Patient Services Representatives Enjoy:

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• Tuition reimbursement
• 401k Program
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule and Locations:

• Monday and Wednesday - Middletown, CT
• Tuesday and Thursday - Glastonbury, CT
• 6:45am - 5:15pm
• Four 10-hour shifts

Responsibilities:

• Patient Service Representatives greet patients in a friendly and professional manner and check in/out
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen
• The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• The Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGen
• Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients

Qualifications

Minimum Requirements:

• Minimum 1 year administrative or customer service experience, preferably in a medical setting
• Must have reliable transportation to clinics that may not be accessible by public transportation
• Must be able to travel to CVR Clinics
• Spanish fluency preferred