Patient Service Representative

Center for Vein Restoration; Cary (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Program

Tuition Reimbursement

PTO + 8 paid holidays

Job summary

Center for Vein Restoration is hiring a Patient Services Representative in Cary, NC. Work Mon-Thu, 7AM-5PM, with four 10-hour shifts and no nights or weekends.

You will greet patients, handle check-in/out, and support scheduling, insurance precertifications, and patient data in NextGen/EHR. The role emphasizes HIPAA compliance, accurate demographics, and smooth communication with patients and clinical staff.

Qualifications

• Minimum 1 year administrative or customer service experience.
• Must have reliable transportation to clinics that may not be accessible by public transportation.
• Able to travel to CVR Clinics.
• Excellent communication and organization skills.

Responsibilities

• Greet patients in a friendly and professional manner and check in/out.
• Ensure CVR policies are distributed, understood and implemented by centers staff.
• Review scheduling and financial responsibilities and referrals with each patient.
• Send precertification forms at close of business to Precertification Department.
• Complete daily close tasks, including fee tickets and billing tasks.
• Review future schedules to confirm preauthorization for treatment.
• Obtain new patient forms and update in NextGen/EHR; ensure records are up to date.
• Collect paperwork for appointments such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service.

Skills

Customer service

Administrative tasks

Tools

NextGen/EHR

Job description

Join a Healthcare Team Where You BelongAt Center for Vein Restoration (CVR), our mission is simple but powerful: to improve lives every day. Every patient we care for inspires us to do more, give more, and be more for them and each other. As the nation’s premier physician-led vein center, we combine cutting-edge, outpatient vascular treatments with compassion, integrity, and trust to make a meaningful difference in the communities we serve.CVR is the place to grow if you're searching for a healthcare role where purpose and work-life balance are valued. With no nights, no weekends, and no on-call requirements, our structured schedule options (think 4-day work week or 10-hour shifts) support a full, rewarding life outside of work. With healthcare jobs near you across 110+ locations, we offer meaningful careers in a collaborative, patient-centered environment.Our Patient Services Representatives Enjoy:Fast paced, learning work environmentNo weekends/no nightsBonus eligibilityMedical, Dental & Vision insuranceTuition reimbursement401k ProgramPTO + 8 paid holidaysCenters closed for holidaysOpportunity for continued growth & developmentSchedule and Locations:Monday-Thursday 7AM-5PMFour 10-hour shiftsResponsibilities:Patient Service Representatives greet patients in a friendly and professional manner and check in/outEnsure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff membersEnsure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGenThe Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being renderedEnsure that daily close tasks are completed, including fee tickets, billing tasks and operative notesReview future schedules to confirm that all patients have been preauthorized for treatmentThe Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGenCollect necessary paperwork for patient appts such as authorizations, referrals, etc.Collect copays and patient balances at time of serviceSchedule and confirm appointments; collect email addresses from patientsMinimum Requirements:Minimum 1 year administrative or customer service experience, preferably in a medical settingMust have reliable transportation to clinics that may not be accessible by public transportationMust be able to travel to CVR Clinics