Patient Service Representative

Center for Vein Restoration; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k

PTO + holidays

Job summary

Center for Vein Restoration (CVR) is hiring Patient Service Representatives to join our healthcare team. This role supports a fast-paced, patient-centered environment with no nights, no weekends, and no on-call requirements.

Structured schedules include 4-day work weeks or four 10-hour shifts, enabling a healthy work-life balance. Responsibilities include greeting patients, verifying policies, maintaining HIPAA compliance, coordinating scheduling and referrals, and handling precertifications and

Qualifications

• Minimum 1 year administrative or customer service experience, preferably in a medical setting.
• Must have reliable transportation to clinics that may not be accessible by public transportation.
• Able to travel to CVR Clinics.
• Spanish fluency preferred

Responsibilities

• Greet patients in a friendly and professional manner and check in/out.
• Ensure CVR policies and procedures are distributed, understood, and implemented by center staff.
• Ensure compliance with HIPAA and accurate input of demographics, procedures, and payments into NextGen.
• Review scheduling and financial responsibilities and referrals with each patient.
• Send precertification forms to the Precertification Department.
• Complete daily close tasks including fee tickets and billing.
• Review future schedules and confirm preauthorization for treatment.
• Obtain new patient forms and update records in NextGen/EHR.

Skills

Customer service

Communication

HIPAA

Scheduling

EHR/NextGen

Tools

NextGen

EHR

Job description

Join a Healthcare Team Where You BelongAt Center for Vein Restoration (CVR), our mission is simple but powerful: to improve lives every day. Every patient we care for inspires us to do more, give more, and be more for them and each other. As the nation’s premier physician-led vein center, we combine cutting-edge, outpatient vascular treatments with compassion, integrity, and trust to make a meaningful difference in the communities we serve.CVR is the place to grow if you're searching for a healthcare role where purpose and work-life balance are valued. With no nights, no weekends, and no on-call requirements, our structured schedule options (think 4-day work week or 10-hour shifts) support a full, rewarding life outside of work. With healthcare jobs near you across 110+ locations, we offer meaningful careers in a collaborative, patient-centered environment.Our Patient Services Representatives Enjoy:Fast paced, learning work environmentNo weekends/no nightsBonus eligibilityMedical, Dental & Vision insuranceTuition reimbursement401k ProgramPTO + 8 paid holidaysCenters closed for holidaysOpportunity for continued growth & developmentSchedule and Locations:Monday through Thursday7 AM - 5:30 PMFour 10-hour shiftsResponsibilities:Patient Service Representatives greet patients in a friendly and professional manner and check in/outEnsure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff membersEnsure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGenThe Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being renderedEnsure that daily close tasks are completed, including fee tickets, billing tasks and operative notesReview future schedules to confirm that all patients have been preauthorized for treatmentThe Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGenCollect necessary paperwork for patient appts such as authorizations, referrals, etc.Collect copays and patient balances at time of serviceSchedule and confirm appointments; collect email addresses from patientsMinimum Requirements:Minimum 1 year administrative or customer service experience, preferably in a medical settingMust have reliable transportation to clinics that may not be accessible by public transportationMust be able to travel to CVR ClinicsSpanish fluency preferred