Medical Service Coordinator

Jobtailor; Brownsburg (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor is seeking a Healthcare Operations Coordinator based in Brownsburg, IN to coordinate medical care and support patients and clinicians. The role includes in-person and remote patient support, communication with medical staff and pharmacies, and managing records in EHRs.

Required High School or equivalent and 1+ years in healthcare operations or similar role. Strong multitasking, written and verbal communication, and HIPAA compliance are essential.

Qualifications

• Experience coordinating medical care and supporting clinicians.
• Ability to multitask and prioritize duties in healthcare settings.
• Strong written and verbal communication while handling sensitive information.

Responsibilities

• Serve as point of contact to coordinate medical care.
• Support patients and psychiatric clinicians.
• Provide quality customer service to in-person and remote patients and clinicians.
• Triage urgent patient issues and route them appropriately.
• Assist with prior authorizations, lab orders, records requests, and forms.
• Facilitate communication between patients, medical staff, and pharmacies.
• Maintain accurate pharmacy information in patient EHR records.
• Scan correspondence into patient EHR records.
• Assist with telehealth access and Patient Portal issues.

Skills

Healthcare operations experience

Customer service skills

Microsoft Office proficiency

EMR familiarity

HIPAA compliance

Education

High School or equivalent

Tools

EMR software

Job description

• Serve as a point of contact to coordinate medical care
• Support patients and psychiatric clinicians
• Provide quality customer service to in-person and remote patients and clinicians
• Support in-office clinician and staff engagement activities
• Respond to patient needs and manage difficult or emotional situations
• Assist clinicians with prior authorizations, lab orders, patient letters, records requests, and forms/paperwork
• Facilitate communication between patients, medical staff, and pharmacies
• Answer medical-services phone calls and handle medication questions, refill requests, release requests, appointment reschedules, and inquiries
• Maintain accurate pharmacy information in patient medical records
• Scan correspondence into patient EHR records
• Assist with telehealth access, Patient Portal issues, and troubleshooting
• Triage urgent patient issues and route or escape them appropriately
• Coordinate external patient-care referrals
• Provide clinicians with administrative support, including letters and faxes
• Coordinate with clinicians regarding patient questions
• Assist psychiatric clinicians with patient termination processes

Requirements

• High School or equivalent required
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
• Ability to multitask and prioritize duties
• Ability to work independently and as a team member
• Strong written and verbal communication skills
• Proficient in Microsoft Office and EMRs
• Comfortable handling sensitive and confidential information under HIPAA
• Ability to sit, stand, bend, talk, hear, and walk
• Ability to lift and/or move objects up to 25 pounds
• Specific vision abilities including close, distance, color, peripheral, and depth vision, plus ability to adjust focus

Core Competencies

Demonstrates strong communication and organizational skills while providing administrative support in healthcare settings. Proficient in managing patient interactions, coordinating care, and maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

• Healthcare Operations Experience
• Customer Service Skills
• Microsoft Office Proficiency
• EMR Familiarity
• HIPAA Compliance

Hard Skills

• Patient Coordination
• Prior Authorization Assistance
• Lab Order Management
• EHR Scanning
• Telehealth Support

Soft Skills

• Multitasking Ability
• Team Collaboration
• Strong Written Communication
• Strong Verbal Communication
• Emotional Situation Management

Industry Keywords

• Patient Care
• Pharmacy Information Management
• Medical Records
• Patient Portal
• Referral Coordination