Patient Services Rep I - FT, Days

Southeast Hospital; Cape Girardeau (MO); On-site; USD 22,000 - 26,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau is seeking a Patient Service Representative to be the first contact for patients and visitors. You will manage front desk operations, assist with check-in, scheduling, and answer inquiries to create a positive patient experience.

This full-time role requires a high school diploma, strong communication, basic computer skills, and the ability to handle confidential information with discretion.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication with patients and staff.
• Proficiency with basic computer skills and data entry.
• Excellent customer service and professional demeanor.
• Attention to detail and accuracy in records.
• Ability to maintain patient confidentiality.
• Adaptable and able to work under pressure.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors at the front desk.
• Manage patient check-in/check-out and scheduling.
• Coordinate with clinical teams for patient flow.
• Maintain patient privacy and data accuracy.
• Support administrative/registration tasks.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Working under pressure

Front desk training

Education

High school diploma

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

• Cape Girardeau, Missouri
• Clinical Support
• Administrative/Clerical/Registration
• Regular
• Full-time
• Mercy Hospital Southeast
• JR262639

Mercy Hospital Southeast

1723 Broadway

Cape Girardeau, MO 63701

Department: CV & Thoracic Surgery Clinic

Hours/Schedule: Full-Time (40-hrs per week) - Days (8-4:40PM Mon-Fri)

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.