Patient Services Rep I - FT, Days

Mercy; Cape Girardeau (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Full-Time Patient Service Representative for the CV & Thoracic Surgery Clinic. The role involves front desk duties, patient check-in, data entry, scheduling, and maintaining patient privacy.

Ideal candidates have a high school diploma, strong communication, excellent customer service, and the ability to work calmly under pressure. Training is provided post-hire.

Qualifications

• Strong verbal and written communication is essential for interacting with patients and staff.
• Proficiency in basic computer skills for data entry and word processing.
• Outstanding customer service skills to engage patients and visitors professionally.
• High accuracy in entering patient information and handling documentation.
• Ability to maintain patient privacy and follow confidentiality policies.
• Flexibility to adapt and stay composed in a fast-paced clinic environment.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and coordinate check-in/check-out processes at the front desk.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Assist patients with inquiries, directing them to the appropriate clinic areas as needed.

Skills

Communication

Computer skills

Customer service

Attention to detail

Privacy & confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Position Details:

Location

Mercy Hospital Southeast

1723 Broadway

Cape Girardeau, MO 63701

Department

CV & Thoracic Surgery Clinic

Hours/Schedule

Full-Time (40-hrs per week) - Days (8-4:40PM Mon-Fri)

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSRPatient ServicePatient