Patient Services Representative, FT, Hoffmeyer

Novant Health Urgent Care (Formerly Doctors Care); Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Incentive Pay Program

Continuing Education Reimbursement

PSLF Program eligible

403(b) with vested match

Health insurance

Dental insurance

Vision insurance

Health Reimbursement Account

Flexible Spending Account

Disability (short/long-term)

Life Insurance

Job summary

Novant Health Urgent Care is seeking a Patient Services Representative to greet patients, assist with paperwork, verify demographics and insurance, and collect co-pays at the Hoffmeyer location. You will enter charges, schedule appointments, and help maintain an organized front office.

The role requires high school education, strong customer service, and medical terminology knowledge, plus ability to work 12-hour shifts and weekends. Training and team support are provided.

Qualifications

• Customer service experience.
• Medical terminology knowledge.
• Proficiency with computers and basic software.
• Willingness to work 12-hour shifts and weekends.
• Ability to reflect NHUS values in daily work.

Responsibilities

• Greets patients at front desk and assists with paperwork and sign-in.
• Maintains front office appearance and accurate patient demographics.
• Verifies insurance eligibility and collects co-pays.
• Enter charges and schedule appointments; handle patient communications.
• Balance daily transactions; assist in basic billing as needed.
• File charts and support training of new staff; adhere to policies.

Skills

Customer service

Medical terminology

Computer skills

Shift flexibility

Teamwork

Education

High School diploma or equivalency

Job description

Title: Patient Services Representative

Location: Hoffmeyer Novant Health Urgent Care

Status: Full-Time

Sign-On Bonuses:

For a limited time, $500 Sign On Bonuses are being offered for all new PSRs in the Beach Region!

• Employees are new hires to Novant Health Urgent Care and PT
• Qualifying employee is hired and completes their 90-day introductory period

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.