Patient Services Rep

Ardent Health Services; Tulsa (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Ardent Health Services in Tulsa, OK is seeking a day shift, full-time Patient Services Representative to greet patients, verify insurance, register visits, and collect payments while maintaining accurate records.

The role supports scheduling and medical records completion within a Hillcrest Healthcare System environment, with a focus on courteous, patient-centered service for every visitor.

Qualifications

• High School Diploma or GED is required.
• Previous customer service experience is preferred.
• Previous medical office experience is preferred.

Responsibilities

• Multi-faceted role including customer service, insurance verification, registration, payment collection and data entry.
• Manage patient flow, ensure medical record availability and complete physician/provider appointment schedules.
• Greet patients and visitors, determine their needs, and assist promptly and courteously; answer phones in a friendly manner.
• Collect and verify accurate patient information and enter into registration system.
• Receive payments and correctly process charge slips for data entry.
• Uphold Hillcrest Healthcare System policies and procedures while delivering quality patient care.

Skills

Customer service

Communication

Data entry

Registration

Insurance verification

Billing

Education

High School Diploma or GED

Job description

Overview

Join our team as a day shift, full-time, Patient Services Rep Tulsa, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.

Responsibilities

• This is a Multi-faceted position consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner. Answers telephone promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters into registration system.
• Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System

Qualifications

Job Requirements:

• High School Diploma or GED

Preferred Job Requirements:

• Previous customer service experience preferred
• Previous medical office experience