Patient Services Rep

Hillcrest HealthCare System; Tulsa (OK); On-site; USD 32,000 - 45,000; Full time

Job summary

Hillcrest HealthCare System in Tulsa, OK is seeking a Patient Services Rep (PSR) to support patient flow and front-desk operations. You will greet patients, verify insurance, register for services, collect payments, and ensure accurate data entry and scheduling.

This multi-faceted role requires strong customer service skills and familiarity with medical office processes. Prior experience is welcomed, and you will be part of a dedicated team committed to quality patient care.

Qualifications

• High School Diploma or GED is required.
• Basic understanding of insurance, referrals and medical records.

Responsibilities

• Greet patients and visitors in a timely, courteous manner.
• Verify insurance, register patients, and collect payments.
• Enter data into registration and scheduling systems.
• Manage patient flow, appointments, and medical record availability.
• Uphold Hillcrest Healthcare System policies and procedures.

Skills

Customer service

Insurance verification

Registration

Payment collection

Data entry

Scheduling

Medical records

Phone etiquette

Education

High School Diploma or GED

Job description

Join our medical group as a Patient Services Rep (PSR) in the Tulsa, OK area.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.


• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.


• Make Healthcare Better: We use advanced technology to support our team and enhance patient care .

Get to Know Your Team:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.


• This is a Multi-faceted position consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.


• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.


• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner. Answers telephone promptly in a customer friendly manner.


• Collects and verifies accurate patient information and enters into registration system. Receives payment for services and correctly completes charge slips for data entry.


• C ommitted to being a team player by performing all duties as required or assigned to provide quality patient care.


• The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements:

• High School Diploma or GED.


• Basic understanding of insurance, referrals and medical record.

Preferred Job Requirements:

• Previous customer service experience.


• Previous medical office experience.