Patient Services Rep / IR

Hillcrest HealthCare System; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Hillcrest HealthCare System is seeking a day shift, full-time Patient Services Representative in Tulsa, OK. The role focuses on front-desk patient interactions, registration, insurance verification, and accurate data entry to support patient flow.

You will greet patients, collect payments, answer calls, and help schedule appointments while upholding hospital policies and delivering compassionate service in a team-based environment.

Qualifications

• Experience in customer service or hospital setting preferred.
• Experience with patient registration and scheduling.
• Ability to verify insurance information accurately.
• Excellent communication and data entry skills.
• Team-oriented with a helping attitude.

Responsibilities

• Assist patients and visitors in a courteous, timely manner.
• Verify insurance and complete patient registrations.
• Collect payments and process charge slips.
• Schedule physician/provider appointments and manage calendars.
• Greet patients, verify information, and enter data accurately.
• Uphold Hillcrest policies and deliver quality patient care.

Skills

Customer service

Phone etiquette

Data entry

Scheduling

Insurance verification

Education

High School Diploma or GED

Job description

Join our team as a day shift, full-time, Patient Services Rep in Tulsa, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care .

Get to Know Your Team:

• Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.
• The Patient Service Representative role consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner.
• Answers telephone promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters into registration system.
• Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements:

• High School Diploma or GED
• Previous customer service or hospital experience preferred