Patient Services Rep

Hillcrest HealthCare System; Bartlesville (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Hillcrest Healthcare System in Bartlesville, OK is seeking a full-time Patient Services Rep (PSR) to support front desk operations and patient flow. The role combines customer service, insurance verification, registration, and data entry to keep patient interactions smooth and appointments well organized.

You will greet patients, collect and verify information, assist with payments, and help manage scheduling for physician/provider appointments while upholding our policies and delivering quality

Qualifications

• High school diploma or GED required.
• Basic understanding of insurance, referrals and medical records.

Responsibilities

• Receive and greet patients and visitors, assisting them in a timely and courteous manner.
• Ensure patient flow, medical record availability and completeness.
• Schedule physician/provider appointments and maintain appointment schedules.
• Collect and verify accurate patient information and enter into registration system.
• Assist with payment collection and accurate charge entry.

Skills

Customer service

Education

High School Diploma or GED

Job description

Join our team as a full-time, Patient Services Rep (PSR) in Bartlesville, OK.

Why Join Us?

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care .

Get to Know Your Team:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.
• This is a Multi-faceted position consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner.
• Answers telephone promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters into registration system.
• Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements

• High School Diploma or GED
• Basic computer knowledge
• Basic understanding of insurance, referrals and medical record

Preferred Job Requirements

• Previous customer service experience
• Previous medical office experience