Patient Services Rep

Ardent Health Services; Bartlesville (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

Comprehensive health benefits

Paid time off

Career growth opportunities

Wellness resources

Job summary

Utica Park Clinic in Bartlesville, OK is seeking a full-time Patient Services Rep to support patient flow, verify insurance, register patients, collect payments, and enter data. The role combines front-desk duties with billing and referrals in a fast-paced environment.

The candidate will greet patients, answer phones, and ensure accurate patient information and records, while upholding Hillcrest Healthcare System policies and delivering quality patient care.

Qualifications

• High School Diploma or GED is required.
• Basic computer knowledge is required.
• Basic understanding of insurance, referrals and medical records.

Responsibilities

• Handle customer service duties and assist patients as needed.
• Perform insurance verification and registration processes.
• Process payments and collect charges accurately.
• Enter data into registration and billing systems.
• Coordinate referrals and scheduling with medical staff.
• Ensure patient flow and availability of medical records.
• Greet patients and visitors, addressing needs promptly and courteously.
• Uphold Hillcrest Healthcare System policies and procedures.

Skills

Customer service

Insurance verification

Registration

Payment collection

Data entry

Referrals

Education

High School Diploma or GED

Job description

Join our team as afull-time,Patient Services Rep (PSR) in Bartlesville, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.

• This is a Multi-faceted position consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner.
• Answers telephone promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters into registration system.
• Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements

• High School Diploma or GED
• Basic computer knowledge
• Basic understanding of insurance, referrals and medical record

Preferred Job Requirements

• Previous customer service experience
• Previous medical office experience