Patient Services Rep

Ardent Health Services; Pryor Creek (OK); On-site; USD 19,000 - 26,000; Full time

Job summary

Hillcrest Healthcare System in Pryor, OK is seeking a full-time Patient Services Rep (PSR) to handle front-desk duties, insurance verifications, registration, and data entry while delivering friendly, efficient service.

You will greet patients, collect accurate information, assist with scheduling, and support referrals and payments using our registration system. This role emphasizes teamwork and patient-centered care in a busy clinic environment.

Qualifications

• Basic computer knowledge required.
• Understanding of insurance, referrals, and medical records preferred.

Responsibilities

• Handles customer service, insurance verifications, registration, payment collection, data entry, and referrals.
• Ensures patient flow, medical record availability, completeness, scheduling of physician/provider appointments and maintenance of appointment schedules.
• Greets patients and visitors, ascertains their needs, and assists them in a timely and courteous manner.
• Answers telephone calls promptly in a customer-friendly manner.
• Collects and verifies accurate patient information and enters data into the registration system.
• Receives payments for services and completes charge slips for data entry.
• Committed to being a team player and upholding Hillcrest Healthcare System policies and procedures.

Skills

Basic computer knowledge

Insurance basics

Medical records basics

Education

High School Diploma or GED

Job description

Join our team as afull-time,Patient Services Rep (PSR) in Pryor, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.

• This multi-faceted position consists of customer service, insurance verifications, registration, payment collection, data entry, and referrals.
• Responsible for ensuing patient flow, medical record availability, completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner.
• Answers telephone calls promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters data into registration system.
• Receives payments for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• The individual also has the responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements

• High School Diploma or GED
• Basic computer knowledge
• Basic understanding of insurance, referrals and medical record

Preferred Job Requirements

• Previous customer service experience
• Previous medical office experience