Patient Services Rep

Ardent Health Services; Owasso (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Hillcrest Healthcare System in Tulsa, OK is seeking a day shift, full-time Patient Services Rep to manage front-desk activities, verify insurance, register patients, collect payments and enter data efficiently. The role supports patient flow and accurate medical records across Utica Park Clinic.

The position requires a high school diploma or GED and basic computer skills, with prior customer service and medical office exposure preferred.

Qualifications

• High School Diploma or GED.
• Basic computer knowledge.
• Basic understanding of insurance, referrals and medical records.

Responsibilities

• This is a multi-faceted position including customer service, insurance verification, registration, payment collection and data entry.
• Ensure patient flow, medical record availability and completeness; schedule physician/provider appointments and maintain schedules.
• Greet patients and visitors, determine needs and assist promptly and courteously; answer phones in a friendly manner.
• Collect and verify patient information and enter into registration; receive payments and complete charge slips for data entry.
• Commit to teamwork and uphold Hillcrest Healthcare System policies and procedures.

Skills

Customer service

Basic computer literacy

Education

High School Diploma or GED

Job description

Join our team as a day shift, full-time, Patient Services Rep (PSR) in Tulsa, OK.

Why us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.

• This is a Multi-faceted position consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner. Answers telephone promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters into registration system. Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care. The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements:

• High School Diploma or GED
• Basic computer knowledge
• Basic understanding of insurance, referrals and medical record

Preferred Job Requirements:

• Previous customer service experience
• Previous medical office experience