Patient Services Rep

Ardent Health Services; Muskogee (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Ardent Health Services seeks a day shift, full-time Patient Services Rep in Muskogee, OK to support Utica Park Clinic operations. The role combines customer service, insurance verification, registration, and data entry to ensure smooth patient flow and timely appointments.

The ideal candidate will have a High School Diploma or GED, strong communication skills, basic computer knowledge, and a solid understanding of insurance processes.

Qualifications

• High School Diploma or GED.
• Excellent written/verbal/telephone communication skills.
• Basic computer knowledge.
• Basic understanding of insurance, referrals, and medical records.

Responsibilities

• Multi-faceted role including customer service, insurance verification, registration, payment collection, data entry and referrals.
• Ensure patient flow and availability of medical records; manage scheduling of physician/provider appointments.
• Greet patients and visitors, determine needs and assist promptly and courteously.
• Collect and verify patient information and enter it into the registration system; handle payments and charge entries accurately.
• Commit to teamwork by performing duties to deliver quality patient care and uphold system policies.

Skills

Communication skills

Customer service experience

Insurance terminology understanding

Data entry accuracy

Education

High School Diploma or GED

Job description

Join our team as a day shift, full-time, Patient Services Rep (PSR) in Muskogee, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.

• This is a Multi-faceted position consisting of customer service, insurance verification, registration, payment collection, data entry, and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments, and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner. Answers the telephone promptly in a customer-friendly manner.
• Collects and verifies accurate patient information and enters it into the registration system. Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements:

• High School Diploma or GED.
• Excellent written/verbal/telephone communication skills.
• Basic computer knowledge.
• Basic understanding of insurance, referrals, and medical records.

Preferred Job Requirements:

• Previous customer service experience.
• Previous medical office experience.