Patient Services Rep

Hillcrest HealthCare System; Muskogee (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Tuition assistance

Health benefits

Paid time off

Wellness resources

Job summary

Hillcrest HealthCare System is seeking a Day Shift, Full-Time Patient Services Rep in Muskogee, OK to join Utica Park Clinic. The role combines customer service, insurance verification, registration, payments, and medical records management to ensure smooth patient flow.

You will greet patients, collect accurate information, enter data, verify coverage, and assist with scheduling. This team-focused position emphasizes clear communication, reliability, and adherence to our patient-first policies

Qualifications

• High School Diploma or GED required.
• Excellent written/verbal/telephone communication skills.
• Basic computer knowledge.
• Basic understanding of insurance, referrals, and medical records.

Responsibilities

• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments, and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner. Answers the telephone promptly in a customer-friendly manner.
• Collects and verifies accurate patient information and enters it into the registration system. Receives payment for services and correctly completes charge slips for data entry.
• C ommitted to being a team player by performing all duties as required or assigned to provide quality patient care.

Skills

Communication skills

Telephone etiquette

Basic computer skills

Insurance verification

Registration

Education

High School Diploma or GED

Job description

Join our team as a day shift, full-time, Patient Services Rep (PSR) in Muskogee, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.
• This is a Multi-faceted position consisting of customer service, insurance verification, registration, payment collection, data entry, and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments, and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner. Answers the telephone promptly in a customer-friendly manner.
• Collects and verifies accurate patient information and enters it into the registration system. Receives payment for services and correctly completes charge slips for data entry.
• C ommitted to being a team player by performing all duties as required or assigned to provide quality patient care.
• The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements:

• High School Diploma or GED.
• Excellent written/verbal/telephone communication skills.
• Basic computer knowledge.
• Basic understanding of insurance, referrals, and medical records.

Preferred Job Requirements:

• Previous customer service experience.
• Previous medical office experience.