Patient Services & Registration Specialist I

Paylocity; Lynn Haven (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Paylocity is seeking a Patient Service Representative I to deliver exceptional patient service by phone or in person. You will greet patients, register new and existing patients, collect co-pays, verify insurance, and coordinate appointments to ensure a smooth intake and checkout process.

Responsibilities include coordinating clerical tasks, scanning medical records, and maintaining accuracy of patient information while protecting privacy and supporting seamless interaction between clerical and

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Minimum 1-3 years of customer service experience; medical office experience preferred.
• Basic CPT coding knowledge and ICD-10 understanding preferred.

Responsibilities

• Greet patients and visitors in person or by phone; manage front desk.
• Register new patients and update demographics with accurate data.
• Collect co-pays and outstanding balances; verify insurance information.
• Obtain referrals and authorizations when required.
• Coordinate scheduling for appointments and follow-ups.
• Maintain patient records; protect PHI and ensure HIPAA compliance.

Skills

Customer service

Communication

Multitasking

Organizational skills

HIPAA compliance

Microsoft Office

PHI confidentiality

Phone etiquette

Education

High School diploma

Some college

Tools

EMR systems

Online health portals

Phone systems

Job description

Paylocity is seeking a Patient Service Representative I to deliver exceptional patient service by phone or in person. You will greet patients, register new and existing patients, collect co-pays, verify insurance, and coordinate appointments to ensure a smooth intake and checkout process.

Responsibilities include coordinating clerical tasks, scanning medical records, and maintaining accuracy of patient information while protecting privacy and supporting seamless interaction between clerical and