Front Desk Patient Services Coordinator

Paylocity; Spokane Valley (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Paylocity is seeking a Patient Service Representative I to deliver exemplary customer service and ensure a smooth patient experience, whether by phone or in person. The role includes greeting patients, registering new and existing patients, collecting co-pays, and coordinating appointments while maintaining accuracy of records and HIPAA compliance.

The ideal candidate has a high school diploma (or equivalent) with 1–3 years of customer service experience, preferably in a medical office.

Qualifications

• High School diploma or equivalent required. Some college coursework preferred.
• Experience in customer service 1–3 years; medical office, urology preferred.
• Basic knowledge of CPT coding and ICD-10 coding preferred.
• Knowledge of health insurance terminology and portals is a plus.

Responsibilities

• Welcomes and greets patients and visitors at the front desk, in person or by phone.
• Registers new patients and updates demographics, collects personal and financial information.
• Schedules appointments and coordinates follow-up visits.
• Collects co-pays, deductibles, and outstanding balances.
• Verifies insurance information and obtains referrals when required.
• Maintains front desk organization and ensures patient confidentiality (PHI).
• Assists with intake and checkout processes and facilitates patient flow with staff.

Skills

MS Office

EMR navigation

Verbal & written communication

Customer service

Multi-tasking

HIPAA compliance

Education

High School Diploma or equivalent

Some college coursework

Tools

EMR systems

Microsoft Office

Job description

Paylocity is seeking a Patient Service Representative I to deliver exemplary customer service and ensure a smooth patient experience, whether by phone or in person. The role includes greeting patients, registering new and existing patients, collecting co-pays, and coordinating appointments while maintaining accuracy of records and HIPAA compliance.

The ideal candidate has a high school diploma (or equivalent) with 1–3 years of customer service experience, preferably in a medical office.