Patient Concierge & Medical Front Desk Specialist

Paylocity; Guymon (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Paylocity is seeking a Patient Service Specialist to manage front desk activities, greet patients, verify insurance, collect co-pays, and ensure data integrity while maintaining HIPAA compliance. You will balance daily charges, enter data accurately, and support referrals in a fast-paced clinic environment.

The role emphasizes excellent customer service, teamwork, and safeguarding patient information, with shifts that may include variable hours and occasional lifting of equipment or patients.

Qualifications

• High School Diploma or equivalent required, Associates preferred.
• Must obtain and maintain a current certification in BLS.
• 1-3 years prior medical office experience is preferred.
• Understanding of medical coding and billing.
• Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
• Competent with common PC applications including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate new and current provider staff.

Responsibilities

• Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
• Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
• Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
• Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
• Assists other staff when needed in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Ensures lobby remains clean and stocked with necessary items.
• Seeks out methods and practices to minimize financial risk.
• Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
• The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
• Other duties as assigned. This is a safety-sensitive and confidential position.

Skills

Customer service

Multitasking

Data entry

Microsoft Office

HIPAA

Communication

Medical coding

Training staff

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Job description

Paylocity is seeking a Patient Service Specialist to manage front desk activities, greet patients, verify insurance, collect co-pays, and ensure data integrity while maintaining HIPAA compliance. You will balance daily charges, enter data accurately, and support referrals in a fast-paced clinic environment.

The role emphasizes excellent customer service, teamwork, and safeguarding patient information, with shifts that may include variable hours and occasional lifting of equipment or patients.