Patient Experience & Front Desk Coordinator

Paylocity; Papeton (CO); On-site; USD 34,000 - 42,000; Full time

Job summary

Paylocity seeks a Patient Service Representative I to deliver exceptional customer service and ensure a seamless patient experience, whether on the phone or in person. You will coordinate clerical tasks and support the intake and checkout process professionally and promptly.

You will greet patients, schedule appointments, collect co-pays and balances, verify insurance, scan records, and help move patients through registration and discharge while maintaining confidentiality and a courteous,

Qualifications

• Minimum 1-3 years of customer service experience; medical office preferred.
• High School Diploma or equivalent required; some college preferred.
• Ability to handle multiple tasks under pressure and maintain confidentiality.
• Knowledge of CPT/ICD coding is preferred.

Responsibilities

• Greet and assist patients and visitors at front desk.
• Answer phones, schedule appointments, and coordinate intake.
• Collect co-pays, verify insurance, and register patients.
• Scan and file medical records, maintain organization.
• Ensure HIPAA compliance and protect PHI.
• Provide excellent customer service to ensure patient experience.

Skills

Microsoft Office

EMR navigation

Communication skills

Customer service

Organizational skills

HIPAA compliance

Health insurance knowledge

Multitasking

Phone handling

Team work

Education

High School Diploma or equivalent

Some college work

Job description

Paylocity seeks a Patient Service Representative I to deliver exceptional customer service and ensure a seamless patient experience, whether on the phone or in person. You will coordinate clerical tasks and support the intake and checkout process professionally and promptly.

You will greet patients, schedule appointments, collect co-pays and balances, verify insurance, scan records, and help move patients through registration and discharge while maintaining confidentiality and a courteous,