Patient Services Specialist II - Front Desk & Billing

Paylocity; North Charleston (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

Paylocity is seeking a Patient Service Representative II to deliver high-quality front-office support in a medical office. You will greet patients, register information, collect co-pays, verify insurance, and coordinate referrals while maintaining PHI confidentiality and accurate records.

The role requires 2-3 years in customer service, familiarity with EMR systems, and strong communication. A high school diploma and ability to handle multiple tasks are essential for success in a fast-paced

Qualifications

• Proficient with Microsoft Office and EMR navigation.
• Experience handling high-volume patient calls and visits.
• Excellent organizational skills with multitasking ability.
• Strong communication and patient confidentiality awareness.

Responsibilities

• Answer phones and greet patients and visitors.
• Register new patients and update demographics with details and insurance info.
• Collect co-pays, deductibles, and outstanding balances.
• Obtain referrals and authorizations when required.
• Scan and file medical records; ensure PHI is secured at all times.
• Schedule follow-up visits, surgeries, and imaging as needed.
• Assist with billing entries and ensure timely documentation.

Skills

Microsoft Office

EMR systems

Phone handling

Organization

HIPAA compliance

Customer service

Education

High School Diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Job description

Paylocity is seeking a Patient Service Representative II to deliver high-quality front-office support in a medical office. You will greet patients, register information, collect co-pays, verify insurance, and coordinate referrals while maintaining PHI confidentiality and accurate records.

The role requires 2-3 years in customer service, familiarity with EMR systems, and strong communication. A high school diploma and ability to handle multiple tasks are essential for success in a fast-paced