Patient Services & Registration Specialist

Patient First; Towson (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Discounted medical

401(k) retirement plan

Paid annual leave

Overtime pay

Double time on holidays

Recruitment bonus

Patient care bonus

Weekend bonus

Job summary

Patient First in Towson is seeking a front desk associate to support patient flow, registration, billing, and center operations. You will assist with kiosks, register patients, and handle payments with care and courtesy.

The role requires basic typing, reliable attendance, and the ability to multitask in a fast-paced clinic environment. Prior clerical experience and excellent communication are valued.

Qualifications

• Must be 18 years or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issues or center emergencies.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients to the treatment area for registration and evaluation.
• Responding to Physician and Nurse requests promptly.
• Communicating billing policies to patients as needed.
• Registering patients accurately with excellent customer service.
• Verifying patient demographics, health, pharmacy, and insurance data.
• Answering billing questions and providing itemized statements.
• Collecting money and issuing receipts.
• Discharging patients and processing charges.
• Carrying out cash management duties at end of shift.
• Handling correspondence, filing, and scanning medical documents.
• Completing checklists and Policy Manager tasks.
• Answering calls and distributing messages promptly.
• Assisting with other duties as directed.
• Becoming proficient with the EMR system.
• Receiving, moving, and stocking supplies.
• Cleaning front office areas and maintenance tasks.
• Verifying daily end-of-day reports.
• Attending staff meetings as directed.
• Being available to assist as needed.

Skills

Typing skills

Education

High school graduate or equivalent

Job description

Patient First in Towson is seeking a front desk associate to support patient flow, registration, billing, and center operations. You will assist with kiosks, register patients, and handle payments with care and courtesy.

The role requires basic typing, reliable attendance, and the ability to multitask in a fast-paced clinic environment. Prior clerical experience and excellent communication are valued.