Front Desk & Patient Services Coordinator

Patient First; Laurel (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

Employee Assistance Program

401(k) with employer match

Paid Annual Leave

Job summary

Patient First is seeking a detail-oriented front desk associate to assist patients, register them, and support billing inquiries with empathy and accuracy. You will guide patients to registration, handle cash and receipts, and use the EMR system for charting and documentation.

The role requires strong communication, the ability to multitask, and flexibility to cover shifts at different centers as needed.

Qualifications

• Basic typing skills.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assist patients using the kiosk prior to registration and escort them to treatment areas as needed.
• Register patients accurately and provide excellent customer service.
• Explain billing policies and assist with insurance questions.
• Perform cash handling and issue receipts.
• Maintain daily reports, file and scan documents, and manage correspondence.

Skills

Typing

Communication

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Patient First is seeking a detail-oriented front desk associate to assist patients, register them, and support billing inquiries with empathy and accuracy. You will guide patients to registration, handle cash and receipts, and use the EMR system for charting and documentation.

The role requires strong communication, the ability to multitask, and flexibility to cover shifts at different centers as needed.