Patient Services & Billing Concierge

Talentify; Capitol Heights (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement plan

Paid annual leave

Volunteer time off

Bereavement leave

Emergency leave

Overtime pay

Holiday pay

Double time compensation

Discounted medical treatment

Recruitment bonus

Performance bonus

Job summary

Patient First is seeking a friendly, customer‑focused front desk professional to support patient flow at our centers. You will assist patients at the kiosk before registration, escort those needing emergency care, and handle billing explanations with care and accuracy.

The role requires basic typing, clerical experience, strong communication, and the ability to multitask in a fast-paced healthcare setting. This is a full‑time on‑site position with competitive benefits and shift flexibility.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non‑insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Skills

Typing skills

Clerical experience

Excellent communication

Multitasking

Education

High school diploma or equivalent

Job description

Patient First is seeking a friendly, customer‑focused front desk professional to support patient flow at our centers. You will assist patients at the kiosk before registration, escort those needing emergency care, and handle billing explanations with care and accuracy.

The role requires basic typing, clerical experience, strong communication, and the ability to multitask in a fast-paced healthcare setting. This is a full‑time on‑site position with competitive benefits and shift flexibility.