Patient Services Registrar & Insurance Specialist

Surepoint Medical Centers; Azle (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Surepoint Medical Centers in Texas seeks a friendly Customer Service representative to greet patients, verify demographics, and collect payments while delivering compassionate care. You will enter data accurately, verify insurance eligibility, and coordinate with clinical and administrative staff to keep the workflow smooth.

The role requires 1–2 years of customer service, strong teamwork, and a current BLS certification.

Qualifications

• 1–2 years of Customer Service experience.
• Strong team player.
• Maintain current American Heart Association BLS certification.
• Ability to work independently and with the public in a high-pressure environment.
• Flexibility with schedule, including day, evening and weekend hours as needed.
• Basic typing and computer proficiency.
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Ability to troubleshoot equipment errors.

Responsibilities

• Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service.
• Accurate data entry of demographic and financial information into computer system.
• Verify and communicate insurance eligibility, copays, and payment responsibilities to patients.
• Process money transactions with basic math accuracy.
• Answer phones, take messages and return voicemails.
• Provide medical records per patient request in line with HIPAA guidelines.
• Assist in an emergency by performing CPR and maintain documentation as needed.
• Maintain proficiency with office equipment and troubleshoot issues.

Skills

Customer service

Team player

Communication skills

Independent work

Flexibility

Typing

Math skills

BLS certification

Tools

Copier/Printer

Phone system

Calculator

Job description

Surepoint Medical Centers in Texas seeks a friendly Customer Service representative to greet patients, verify demographics, and collect payments while delivering compassionate care. You will enter data accurately, verify insurance eligibility, and coordinate with clinical and administrative staff to keep the workflow smooth.

The role requires 1–2 years of customer service, strong teamwork, and a current BLS certification.