Night Patient Access Specialist

Surepoint Medical Centers; Richardson (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Surepoint Medical Centers in Richardson, Texas seeks a dedicated customer service professional to support patients, families, and providers with outstanding service. The role covers data entry, insurance verification, and clear communication of patient financial responsibilities.

Responsibilities include processing payments, maintaining HIPAA-compliant records, and supporting the clinical team in a fast-paced environment.

Qualifications

• 1–2 years of Customer Service experience.
• Strong team player with the ability to work across departments.
• Maintain current American Heart Association BLS certification.
• Ability to work independently and with the public in a high-pressure environment.
• Flexibility with schedule including day, evening and weekend hours as needed.

Responsibilities

• Greet and assist patients, families, and visitors while delivering excellent service.
• Enter demographics and financial information accurately into computer systems.
• Verify insurance eligibility and communicate patient financial responsibilities.
• Collect co-pays, co-insurance, and deductibles; set up payment plans as needed.
• Answer phones, return messages, and provide courteous assistance.

Skills

Customer service

Team player

Strong communication

BLS certification

Job description

Surepoint Medical Centers in Richardson, Texas seeks a dedicated customer service professional to support patients, families, and providers with outstanding service. The role covers data entry, insurance verification, and clear communication of patient financial responsibilities.

Responsibilities include processing payments, maintaining HIPAA-compliant records, and supporting the clinical team in a fast-paced environment.