ER Registration & Patient Access Specialist

Surepoint Medical Centers; Stephenville (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Surepoint Medical Centers in Stephenville, TX is seeking a customer service oriented team member to support patients, vendors, and insurers at the front desk. You will assist with data entry, verify insurance eligibility, collect payments, and maintain HIPAA compliant records.

The role requires 1–2 years of customer service, basic typing, and the ability to work in a fast-paced environment. BLS certification is preferred and flexibility for day/evening/weekend hours is expected.

Qualifications

• Minimum 1–2 years of customer service experience.
• Basic typing and computer proficiency.
• Ability to work independently and in a high-pressure environment.
• Flexibility with schedule including day, evening and weekend hours as needed.

Responsibilities

• Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Accurate data entry of demographic and financial information into computer system.
• Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities.
• Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment plans.
• Answer phones, take messages and return voicemails with a smile.
• Medical Records: Provide medical records to primary care providers, insurance carriers, referred providers and patients per patient request in HIPAA-compliant fashion.
• Assist in an emergency by performing CPR and provide documentation as needed.
• Basic typing and computer proficiency.
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Ability to trouble shoot equipment errors.

Skills

Data entry

Customer service

HIPAA awareness

Job description

Surepoint Medical Centers in Stephenville, TX is seeking a customer service oriented team member to support patients, vendors, and insurers at the front desk. You will assist with data entry, verify insurance eligibility, collect payments, and maintain HIPAA compliant records.

The role requires 1–2 years of customer service, basic typing, and the ability to work in a fast-paced environment. BLS certification is preferred and flexibility for day/evening/weekend hours is expected.