Patient Access & Insurance Coordinator (Flexible Hours)

Surepoint Medical Centers; Denton (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Surepoint Medical Centers in Denton, TX is seeking a customer service oriented front desk professional to greet patients, verify information, and communicate financial responsibilities with empathy and accuracy. You will perform data entry, coordinate with clinics, and ensure HIPAA compliance while handling calls and payments.

The role requires flexibility in day/evening/weekend shifts, and the ability to work under pressure. Experience with medical office software is preferred.

Qualifications

• Must partner with clinical and management team to provide patients and their families with excellent service.
• Basic typing and computer proficiency.
• 1–2 years of customer service experience.
• Strong team player.
• Ability to work independently and with the public in a high-pressure environment.

Responsibilities

• Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Accurate data entry of demographic and financial information into computer system.
• Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities.
• Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment plans.
• Answer phones, take messages and return voicemails with a smile.
• Medical Records: Following HIPAA guidelines provide medical records to primary care providers, insurance carriers, referred providers and patients per patient request.
• Assist in an emergency by performing CPR and provide documentation as needed.
• Basic math skills and accurately process money transactions.
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.

Skills

Customer service

Data entry

Team player

CPR certified

BLS certification

Job description

Surepoint Medical Centers in Denton, TX is seeking a customer service oriented front desk professional to greet patients, verify information, and communicate financial responsibilities with empathy and accuracy. You will perform data entry, coordinate with clinics, and ensure HIPAA compliance while handling calls and payments.

The role requires flexibility in day/evening/weekend shifts, and the ability to work under pressure. Experience with medical office software is preferred.