Night Patient Access Specialist - $2.5K Sign-On

Surepoint Medical Centers; Mesquite (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Sign on bonus

Job summary

Surepoint Medical Centers in Mesquite, TX seeks a patient-focused customer service representative to greet and assist patients, enter demographics accurately, and verify insurance while communicating financial responsibilities clearly.

The role includes collecting payments, handling calls, and providing medical records per patient requests, all while maintaining HIPAA guidelines and exceptional service under pressure.

Qualifications

• 1–2 years of Customer Service experience.
• Strong communication with patients and families.
• Ability to work in a high-pressure environment.
• Basic math and payment processing skills.

Responsibilities

• Stand up and greet patients, register them, and provide assistance with superior service.
• Accurate data entry of demographic and financial information.
• Verify insurance eligibility and communicate patient financial responsibilities.
• Collect co-pays, co-insurance, and set up payment plans.
• Answer phones, take messages, and return voicemails.
• Provide Medicaid/Medicare or other records per requests while following HIPAA.

Skills

Customer service

Communication

Team player

HIPAA awareness

Tools

Printer/ Copier/ Fax

Multi-line phone system

Calculator

Job description

Surepoint Medical Centers in Mesquite, TX seeks a patient-focused customer service representative to greet and assist patients, enter demographics accurately, and verify insurance while communicating financial responsibilities clearly.

The role includes collecting payments, handling calls, and providing medical records per patient requests, all while maintaining HIPAA guidelines and exceptional service under pressure.