Patient Services & Records Specialist

CommonSpirit Health; Westminster (CO); On-site; USD 26,000 - 40,000; Full time

Job summary

CommonSpirit Health's St. Anthony North Hospital in Westminster, CO seeks a Patient Service Representative to deliver frontline clerical support in a physician clinic, handling reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to meet patient needs, ensure accurate demographics, manage records with confidentiality, collect payments, schedule appointments, and maintain a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Experience with basic office tasks, filing, telephone answering, reception.
• Preferred knowledge of medical terminology and insurance payers.

Responsibilities

• Greet patients/caregivers and provide assistance reflecting high-quality service.
• Verify and update patient demographic data in the EHR; identify barriers to care and coordinate with the team.
• Gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and confirm patient appointments and amend as needed.
• Maintain confidentiality of patient charts and records; process payments at time of service.

Skills

Clerical skills

Communication skills

Attention to detail

Patient-centered care

Education

High School Diploma or GED

Tools

Basic office software

Job description

CommonSpirit Health's St. Anthony North Hospital in Westminster, CO seeks a Patient Service Representative to deliver frontline clerical support in a physician clinic, handling reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to meet patient needs, ensure accurate demographics, manage records with confidentiality, collect payments, schedule appointments, and maintain a positive patient experience.