Patient Service Representative

CommonSpirit Health; Westminster (CO); On-site; USD 26,000 - 40,000; Full time

Job summary

CommonSpirit Health's St. Anthony North Hospital in Westminster, CO seeks a Patient Service Representative to deliver frontline clerical support in a physician clinic, handling reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to meet patient needs, ensure accurate demographics, manage records with confidentiality, collect payments, schedule appointments, and maintain a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Experience with basic office tasks, filing, telephone answering, reception.
• Preferred knowledge of medical terminology and insurance payers.

Responsibilities

• Greet patients/caregivers and provide assistance reflecting high-quality service.
• Verify and update patient demographic data in the EHR; identify barriers to care and coordinate with the team.
• Gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and confirm patient appointments and amend as needed.
• Maintain confidentiality of patient charts and records; process payments at time of service.

Skills

Clerical skills

Communication skills

Attention to detail

Patient-centered care

Education

High School Diploma or GED

Tools

Basic office software

Job description

Job Summary And Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

For more than 50 years, St. Anthony North Hospital has delivered optimal health care to the communities of Westminster, Erie, Brighton, Broomfield, Northglenn and Thornton. Highlights of our campus include 60,000 square feet of integrated primary and specialty care physician clinics, ambulatory surgery center, birthing center with private birthing suites, Level III Trauma Center with 24/7 emergency services, over 150 inpatient beds and an outpatient diagnostics center with lab and imaging services. In 2023, we received our prestigious Magnet designation! We are so proud of our nursing staff for this achievement, which is awarded to less than 6 percent of hospitals in the United States. Built on the pillars of convenience, wellness and person-centered care, we offer inpatient and outpatient care at one site, with an emphasis on preventive health, wellness and health education.

Pay Range

$18.60 - $28.83 /hour