Patient Services & Problem-Solving Specialist

ADP, Inc.; Harmonville (PA); On-site; USD 28,000 - 30,000; Full time

Job summary

Synergy Orthopedics is seeking a Customer Service Representative to handle incoming calls at our Plymouth Meeting location, routing inquiries to the appropriate department and providing compassionate, accurate information to patients.

You will resolve product or service issues, maintain HIPAA and other regulatory awareness, and perform essential administrative tasks to support clinical and business operations.

Qualifications

• Exceptional organizational and critical thinking skills.
• Ability to use independent judgement and discretion.
• Strong written and verbal communication skills.
• Knowledge of governmental regulations, including HIPAA, OSHA, and other compliance programs.
• Ability to lift 20-50 lbs.
• Ability to stand, sit, walk, bend, and carry.

Responsibilities

• Supplies timely and effective administrative support services
• Act as administrative liaison with internal and/or external sources
• Resolve problems with patients and find resolutions

Skills

Organizational skills

Independent judgement

Written communication

Verbal communication

Regulatory compliance

Lift 20-50 lbs

Job description

Synergy Orthopedics is seeking a Customer Service Representative to handle incoming calls at our Plymouth Meeting location, routing inquiries to the appropriate department and providing compassionate, accurate information to patients.

You will resolve product or service issues, maintain HIPAA and other regulatory awareness, and perform essential administrative tasks to support clinical and business operations.