Healthcare Call Center Specialist - Patient Scheduling

Plymouth Physical Therapy Specialists; Brighton (MI); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health benefits

On-the-job training

Competitive pay

Growth opportunities

Supportive team environment

Résumé du poste

Plymouth Physical Therapy Specialists is seeking a friendly Call Center Representative to be the first point of contact for patients seeking care. You will answer calls, schedule appointments, verify insurance, and support the clinical team.

Join a patient-centered clinic with on-the-job training, competitive pay, health benefits, and growth opportunities in a collaborative environment that values quality patient service.

Qualifications

• Prior call center or healthcare office experience preferred.
• Excellent verbal communication and customer service skills.
• Attention to detail and ability to multitask.
• Familiarity with medical terminology and insurance verification is a plus.

Responsabilités

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Assist with appointment reminders, follow-ups, and general inquiries
• Accurately enter and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

Connaissances

Verbal communication

Customer service

Multitasking

Insurance verification

Bilingual English/Spanish

Computer proficiency

Outils

Scheduling software

Office tools

Description du poste

Plymouth Physical Therapy Specialists is seeking a friendly Call Center Representative to be the first point of contact for patients seeking care. You will answer calls, schedule appointments, verify insurance, and support the clinical team.

Join a patient-centered clinic with on-the-job training, competitive pay, health benefits, and growth opportunities in a collaborative environment that values quality patient service.