Patient Services Desk Specialist

Synectics Inc.; Hilliard (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Synectics Inc. is seeking a front office associate to manage Patient Service Center (PSC) front desk duties across locations. You will perform customer service, data entry, insurance billing support, and adherence to HIPAA regulations while delivering courteous, accurate service.

The role involves greeting customers, assisting kiosk sign-in, handling inquiries, and following departmental policies. Requires reliability, teamwork, and ability to meet attendance guidelines in EST hours.

Qualifications

• One year customer service experience.
• Keyboard/data entry and PC experience.
• Prolonged standing/sitting; able to lift up to 25 pounds.

Responsibilities

• Greet customers and treat them with courtesy.
• Assist patients with kiosk sign-in and ensure accuracy.
• Contacts clients to obtain patient orders and handle inquiries.
• Follow HIPAA regulations and established procedures.
• Stock and restock office supplies as needed.

Skills

Customer service

Data entry

Front desk

Telephone handling

Tools

Keyboard

PC experience

Job description

Synectics Inc. is seeking a front office associate to manage Patient Service Center (PSC) front desk duties across locations. You will perform customer service, data entry, insurance billing support, and adherence to HIPAA regulations while delivering courteous, accurate service.

The role involves greeting customers, assisting kiosk sign-in, handling inquiries, and following departmental policies. Requires reliability, teamwork, and ability to meet attendance guidelines in EST hours.