Orthopedics Patient Services Specialist

Penn Medicine; Exton (PA); On-site; USD 33,000 - 52,000; Full time

Job summary

Penn Medicine in Exton is seeking a Patient Services Associate to support the PSP Orthopaedics – CCH practice. You will manage patient arrivals, calls, scheduling, and verify insurance/billing information within EPIC, ensuring a smooth patient flow and high-quality service.

The role requires 2+ years in medical office or customer service, with an emphasis on confidentiality, accuracy, and courteous patient interactions.

Qualifications

• H.S. Diploma/GED AND 2+ years medical office experience OR 2+ years customer service experience required.
• An advanced degree may be considered in lieu of experience.

Responsibilities

• Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
• Listens carefully and communicates clearly with patients to ensure understanding of patient’s request.
• Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.
• Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
• Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
• Ensure patient/family confidentiality, safety and security.
• Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
• Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability.
• Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.

Skills

Customer service

Communication

EPIC proficiency

Education

H.S. Diploma/GED

Associate degree preferred

Tools

EPIC EMR

Job description

Penn Medicine in Exton is seeking a Patient Services Associate to support the PSP Orthopaedics – CCH practice. You will manage patient arrivals, calls, scheduling, and verify insurance/billing information within EPIC, ensuring a smooth patient flow and high-quality service.

The role requires 2+ years in medical office or customer service, with an emphasis on confidentiality, accuracy, and courteous patient interactions.