Patient Services & Scheduling Coordinator

iHealth; Maple Grove (MN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Sign-on bonus

Medical, Dental, Vision plans

401(k) with Profit Sharing

Job summary

i-Health operates Twin Cities Orthopedics and is seeking a Patient Services Representative to support patient registration, check-in, and basic clinical support at our Plymouth and Maple Grove clinics. The role is full-time, with Monday–Friday hours between 7:00 AM and 5:00 PM.

Responsibilities include greeting patients, collecting payments, verifying insurance, scheduling, and coordinating referrals. Strong Microsoft Office skills and prior customer service or medical office experience are

Qualifications

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

Skills

Customer Service

Education

High School diploma

Tools

Microsoft Word

Outlook

Excel

Job description

i-Health operates Twin Cities Orthopedics and is seeking a Patient Services Representative to support patient registration, check-in, and basic clinical support at our Plymouth and Maple Grove clinics. The role is full-time, with Monday–Friday hours between 7:00 AM and 5:00 PM.

Responsibilities include greeting patients, collecting payments, verifying insurance, scheduling, and coordinating referrals. Strong Microsoft Office skills and prior customer service or medical office experience are