Patient Services Pro — Women's Health Front Desk

Highpoint Health with Ascension Saint Thomas; Gallatin (TN); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Highpoint Health with Ascension Saint Thomas is seeking a Patient Services Representative in Gallatin, TN. The role focuses on delivering a welcoming first impression, handling front-office tasks, and ensuring accurate patient information and smooth daily operations in a busy clinical setting.

The position involves coordinating appointments, managing calls and messages, processing payments, and supporting care teams to maintain a positive patient experience.

Mansioni

• Serve as a welcoming, professional first point of contact for patients and visitors.
• Support both patient check-in and check-out, flexing between areas based on patient volume and team needs.
• Verify patient demographic and insurance information for accuracy, including insurance eligibility and PCP details.
• Schedule patient appointments and assist with general front-office scheduling needs.
• Answer and manage incoming calls and patient messages in a timely, professional manner.
• Collect patient co-pays and other payments at the time of service using credit card and cash processes.
• Provide patients with established Good Faith Estimate information when applicable.
• Maintain accurate patient information in the electronic medical record and complete front-office documentation.
• Scan and upload appropriate documentation into the patient electronic chart.
• Monitor front-office workflow and assist teammates when check-in/out becomes backed up.
• Deliver compassionate, attentive service and prioritize patient care and safety.
• Collaborate with providers and team members to create a positive patient experience.
• May cross-train or float to another practice after becoming proficient in the home location.
• Perform additional administrative and clerical duties as assigned.

Descrizione del lavoro

Highpoint Health with Ascension Saint Thomas is seeking a Patient Services Representative in Gallatin, TN. The role focuses on delivering a welcoming first impression, handling front-office tasks, and ensuring accurate patient information and smooth daily operations in a busy clinical setting.

The position involves coordinating appointments, managing calls and messages, processing payments, and supporting care teams to maintain a positive patient experience.