Patient Services Pro: Women’s Health Front Desk

Lifepoint Health, Inc.; Gallatin (TN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

401(k) with company match

Wellness programs

Job summary

Lifepoint Health, Inc. is seeking a Patient Services Representative at Highpoint Women’s Health in Gallatin, TN. The role emphasizes welcoming patients, checking in/out, verifying demographics and insurance, and supporting front-office operations to ensure a smooth patient experience.

The ideal candidate has strong customer service skills, the ability to work in a fast-paced environment, and familiarity with EMR systems. Some cross-training may occur across clinics as needed.

Qualifications

• High school diploma or equivalent.
• Prior medical office/front-office experience preferred.
• Knowledge of patient registrations, insurance verification and workflows.
• Ability to collect payments (credit card and cash).
• Strong customer service and communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Detail-oriented with solid training adherence.
• Ability to adapt and cross-train across clinics.
• Experience with EMR/PM systems is a plus.

Responsibilities

• Greet patients and visitors as the first point of contact.
• Assist with patient check-in and check-out as needed.
• Verify demographics and insurance information for accuracy.
• Schedule patient appointments and assist with front-office tasks.
• Answer calls and manage messages professionally and promptly.
• Collect co-pays and process payments at the point of service.
• Provide Good Faith Estimate information when applicable.
• Maintain accurate patient records in the EMR system.
• Scan and upload documents to the patient chart.
• Support front-office workflow and assist teammates during busy times.
• Deliver compassionate, attentive service and prioritize patient safety.
• Collaborate with providers to ensure a smooth patient experience.
• Potentially cross-train or float to another practice.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

EMR/PM system

Job description

Lifepoint Health, Inc. is seeking a Patient Services Representative at Highpoint Women’s Health in Gallatin, TN. The role emphasizes welcoming patients, checking in/out, verifying demographics and insurance, and supporting front-office operations to ensure a smooth patient experience.

The ideal candidate has strong customer service skills, the ability to work in a fast-paced environment, and familiarity with EMR systems. Some cross-training may occur across clinics as needed.