Patient Services Representative - Women's Health

Highpoint Health with Ascension Saint Thomas; Gallatin (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Highpoint Health with Ascension Saint Thomas is seeking a Patient Services Representative in Gallatin, TN. The role focuses on delivering a welcoming first impression, handling front-office tasks, and ensuring accurate patient information and smooth daily operations in a busy clinical setting.

The position involves coordinating appointments, managing calls and messages, processing payments, and supporting care teams to maintain a positive patient experience.

Responsibilities

• Serve as a welcoming, professional first point of contact for patients and visitors.
• Support both patient check-in and check-out, flexing between areas based on patient volume and team needs.
• Verify patient demographic and insurance information for accuracy, including insurance eligibility and PCP details.
• Schedule patient appointments and assist with general front-office scheduling needs.
• Answer and manage incoming calls and patient messages in a timely, professional manner.
• Collect patient co-pays and other payments at the time of service using credit card and cash processes.
• Provide patients with established Good Faith Estimate information when applicable.
• Maintain accurate patient information in the electronic medical record and complete front-office documentation.
• Scan and upload appropriate documentation into the patient electronic chart.
• Monitor front-office workflow and assist teammates when check-in/out becomes backed up.
• Deliver compassionate, attentive service and prioritize patient care and safety.
• Collaborate with providers and team members to create a positive patient experience.
• May cross-train or float to another practice after becoming proficient in the home location.
• Perform additional administrative and clerical duties as assigned.

Job description

Your Experience Matters

Highpoint Health - Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representative joining our team, you're embracing a vital mission dedicated to

Your Experience Matters

Highpoint Health - Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ®

More About Our Team

Highpoint Women's Health, with locations in Gallatin and Westmoreland, is dedicated to providing compassionate, patient-centered care in a welcoming and supportive environment. Our team works closely with providers and one another to ensure a positive patient experience while supporting the daily operations of our busy practices. We're looking for a friendly, energetic, and dependable team member who enjoys staying active, building relationships with patients, and contributing to a collaborative team.

How You'll Contribute

A Patient Services Representative who excels in this role:

• Serve as a welcoming, professional first point of contact for patients and visitors.
• Support both patient check-in and check-out, flexing between the two areas based on patient volume and team needs.
• Verify patient demographic and insurance information for accuracy, including confirming insurance eligibility and appropriate PCP information.
• Schedule patient appointments and assist with general front-office scheduling needs.
• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.
• Collect patient co-pays and other applicable payments at the time of service using credit card and cash payment processes.
• Provide patients with established Good Faith Estimate information when applicable.
• Maintain accurate patient information within the electronic medical record and complete applicable front-office documentation.
• Scan and upload appropriate documentation into the patient electronic chart.
• Monitor front-office workflow and proactively assist teammates when check-in or check-out becomes backed up.
• Deliver compassionate, attentive service and recognize when a patient needs immediate assistance, placing patient care and safety first.
• Collaborate closely with providers and fellow team members to create an efficient, positive patient experience.
• May cross-train or float to another practice after becoming fully proficient in the home location.
• Perform additional administrative and clerical duties as assigned.