Patient Services Representative - Women's Health

Lifepoint Health Careers; Gallatin (TN); Vor Ort; USD 23.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Tuition assistance

401(k) with company match

Wellness programs

Zusammenfassung

Lifepoint Health, Inc. is seeking a Patient Services Representative at Highpoint Women’s Health in Gallatin, TN. The role emphasizes welcoming patients, checking in/out, verifying demographics and insurance, and supporting front-office operations to ensure a smooth patient experience.

The ideal candidate has strong customer service skills, the ability to work in a fast-paced environment, and familiarity with EMR systems. Some cross-training may occur across clinics as needed.

Qualifikationen

• High school diploma or equivalent.
• Prior medical office/front-office experience preferred.
• Knowledge of patient registrations, insurance verification and workflows.
• Ability to collect payments (credit card and cash).
• Strong customer service and communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Detail-oriented with solid training adherence.
• Ability to adapt and cross-train across clinics.
• Experience with EMR/PM systems is a plus.

Aufgaben

• Greet patients and visitors as the first point of contact.
• Assist with patient check-in and check-out as needed.
• Verify demographics and insurance information for accuracy.
• Schedule patient appointments and assist with front-office tasks.
• Answer calls and manage messages professionally and promptly.
• Collect co-pays and process payments at the point of service.
• Provide Good Faith Estimate information when applicable.
• Maintain accurate patient records in the EMR system.
• Scan and upload documents to the patient chart.
• Support front-office workflow and assist teammates during busy times.
• Deliver compassionate, attentive service and prioritize patient safety.
• Collaborate with providers to ensure a smooth patient experience.
• Potentially cross-train or float to another practice.

Kenntnisse

Customer service

Interpersonal skills

Communication

Problem solving

Multitasking

Ausbildung

High school diploma

Tools

EMR/PM system

Jobbeschreibung

Your experience matters

Highpoint Health - Sumner with Ascension Saint Thomasispartof Lifepoint Health,a diversified healthcare delivery network with facilities coast to coast. Weare driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representativejoining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Highpoint Women's Health, with locations in Gallatin and Westmoreland, is dedicated to providing compassionate, patient-centered care in a welcoming and supportive environment. Our team works closely with providers and one another to ensure a positive patient experience while supporting the daily operations of our busy practices. We're looking for a friendly, energetic, and dependable team member who enjoys staying active, building relationships with patients, and contributing to a collaborative team.

How you'll contribute

A Patient Services Representative who excels in this role:

• Serve as a welcoming, professional first point of contact for patients and visitors.

• Support both patient check-in and check-out, flexing between the two areas based on patient volume and team needs.

• Verify patient demographic and insurance information for accuracy, including confirming insurance eligibility and appropriate PCP information.

• Schedule patient appointments and assist with general front-office scheduling needs.

• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.

• Collect patient co-pays and other applicable payments at the time of service using credit card and cash payment processes.

• Provide patients with established Good Faith Estimate information when applicable.

• Maintain accurate patient information within the electronic medical record and complete applicable front-office documentation.

• Scan and upload appropriate documentation into the patient electronic chart.

• Monitor front-office workflow and proactively assist teammates when check-in or check-out becomes backed up.

• Deliver compassionate, attentive service and recognize when a patient needs immediate assistance, placing patient care and safety first.

• Collaborate closely with providers and fellow team members to create an efficient, positive patient experience.

• May cross-train or float to another practice after becoming fully proficient in the home location.

• Perform additional administrative and clerical duties as assigned.

What we're looking for

Applicants should have a high school diploma or equivalent. Additional requirements include:

Required

• Previous medical office/front-office experience strongly preferred due to the pace and complexity of the practice.

• Working knowledge of patient registration, insurance verification and medical office workflows.

• Ability to accurately collect and process patient payments, including credit card and cash transactions.

• Strong customer service and interpersonal skills with a patient-first mindset.

• Ability to work effectively in a consistently fast-paced, high-volume environment with limited downtime.

• Strong attention to detail and ability to accurately retain and apply training and established processes.

• Ability to recognize changing workflow needs and proactively assist teammates without requiring continual direction.

• Ability to work independently while functioning effectively as part of a larger team.

• Positive, professional demeanor with strong communication skills.

• Critical-thinking and problem-solving skills with the ability to prioritize competing responsibilities.

Preferred

• Approximately 2 years of medical office experience.

• Previous experience with patient check-in/check-out, insurance verification and scheduling.

• Previous experience working within an electronic medical record/practice management system.

• Experience in a busy physician-practice environment.

Schedule:

Monday - Friday, 8am -5pm

Location:

Highpoint Women's Health - 300 Steam Plant Rd #270, Gallatin, TN

Whyjoin us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• FinancialProtection& PTO:Life, accident, criticalillness, hospital indemnity insurance, short-andlong-term disability, paid family leaveandpaid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learningandcareer advancement opportunities.

More about Highpoint Health - Sumner with Ascension Saint Thomas

Highpoint Health - Sumner with Ascension Saint Thomasis a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement

"Highpoint Health - Sumner with Ascension Saint Thomasis an Equal Opportunity Employer.Highpoint Health - Sumner with Ascension Saint Thomasis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.