Patient Services Specialist | Front Desk & Care Concierge

Lifepoint Health, Inc.; Tennessee; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO & protection

Career growth

Well-being programs

Professional development

Job summary

Lifepoint Health, Inc. is seeking a Patient Services Representative at Highpoint Family Wellness in Carthage, TN. You will be the primary contact for patients, handling check-in/check-out, scheduling, and payments in a busy primary care setting.

You will work Monday–Friday, 8:00am–5:00pm, with responsibilities spanning registration, insurance verification, and EMR documentation. Prior front-office experience is preferred; strong customer service is essential to deliver a positive patient

Qualifications

• High school diploma or equivalent.
• Medical office/front-office experience preferred.
• Experience with patient registration and insurance verification.
• Ability to collect payments (credit card and cash).
• Strong customer service and communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Experience with EMR/PM systems preferred.

Responsibilities

• Serve as a welcoming, professional first point of contact for patients and visitors.
• Support patient check-in and check-out based on volume and needs.
• Verify patient demographics and insurance information for accuracy.
• Schedule appointments and assist with front-office scheduling.
• Answer and manage incoming calls and messages professionally.
• Collect patient co-pays and payments at the time of service.
• Maintain accurate patient information in the EMR; complete front-office documentation.
• Scan and upload documents into the patient chart.
• Monitor workflow and assist teammates during busy periods.
• Collaborate with providers to ensure a positive patient experience.
• May cross-train or float to another practice after proficiency in home location.
• Perform additional administrative duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Critical thinking

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

EMR/PM system

Job description

Lifepoint Health, Inc. is seeking a Patient Services Representative at Highpoint Family Wellness in Carthage, TN. You will be the primary contact for patients, handling check-in/check-out, scheduling, and payments in a busy primary care setting.

You will work Monday–Friday, 8:00am–5:00pm, with responsibilities spanning registration, insurance verification, and EMR documentation. Prior front-office experience is preferred; strong customer service is essential to deliver a positive patient