Front Desk & Patient Care Coordinator - Family Wellness

Lifepoint Health, Inc.; Winchester (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

Tuition assistance

Job summary

Highpoint Health - Winchester with Ascension Saint Thomas is seeking a Receptionist to greet patients, manage front-desk activities, and support daily operations. You will handle phone systems, check-in/check-out processes, and collaborate with clinical staff to ensure smooth patient experiences.

The role requires strong customer service, organizational skills, and familiarity with Athena EMR. This position is based at Highpoint Family Wellness locations in Tennessee with a Monday–Friday

Qualifications

• High school diploma or equivalent (preferred).
• Previous medical office or healthcare administrative experience preferred.
• Strong customer service and interpersonal skills.
• Ability to manage front-desk responsibilities in a busy clinical environment.
• Athena EMR experience is a plus.

Responsibilities

• Greet patients and visitors with a friendly, welcoming, and professional attitude.
• Manage multi-line phone systems and direct calls/messages to staff.
• Perform patient check-in and check-out with accurate information.
• Process medical records requests, incoming mail, and electronic faxes.
• Create and route patient cases for prescriptions, clinical questions, and other needs.
• Utilize Athena EMR to manage patient information and daily workflows.
• Collect copays, process balances, and assist with basic cash-handling responsibilities.
• Coordinate with providers and clinical staff for timely communication.
• Maintain an organized front-desk environment to support daily clinic operations.

Skills

Customer service

Front desk

Athena EMR

Multitasking

Organizational skills

Phone systems

Communication

Education

High school diploma or equivalent

Tools

Athena EMR

Job description

Highpoint Health - Winchester with Ascension Saint Thomas is seeking a Receptionist to greet patients, manage front-desk activities, and support daily operations. You will handle phone systems, check-in/check-out processes, and collaborate with clinical staff to ensure smooth patient experiences.

The role requires strong customer service, organizational skills, and familiarity with Athena EMR. This position is based at Highpoint Family Wellness locations in Tennessee with a Monday–Friday